Email support
Include your app version, phone model and a screenshot if useful.
We are here to help
Scancado support
Tell us what happened, which product you scanned and what you expected. Please do not email passwords or sensitive health information.
Privacy and deletion
Use our data request page for account deletion, access or correction.
Common questions
A product is missing or wrong
Use “Add missing product” or “Report a problem” in the app. A submission enters review and does not immediately overwrite catalogue facts.
Why is there no rating?
Scancado withholds a rating when reliable evidence is incomplete. Check the physical package.
How do I delete my account?
Open Settings and choose Delete account, or follow the deletion steps.